This is Me

It seems that lots of agents are not motivated to go to work. 80% of the agents on the floor are absent or always on leave. The management noticed this set up so she thinks of something to get the motivation of the agents back.


The management came out of an idea of having a team competition and potluck every Monday. It started last Monday and it went well. However, I am not sure if this will get he agents motivation back. It is really stressful to go to work especially if the account isn’t that good anymore. The account is so easy and yet they made it complicated.